OZCardEX Terms of Service

Last updated: 15 August 2026

Welcome to OZCardEX. These Terms of Service (“Terms”) govern your use of our website and your purchase of products from OZCardEX.

By accessing our website or placing an order with us, you agree to these Terms. Please read them carefully before making a purchase.

1. About OZCardEX

OZCardEX is an Australian online retailer specialising in trading card accessories, display and protection products, graded cards, collectibles, and related products.

Throughout these Terms, “OZCardEX”, “we”, “us”, and “our” refer to OZCardEX.

2. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement or that you have permission from a parent or legal guardian where required.

You must not use our products, website, or services for any unlawful or unauthorised purpose.

You must not attempt to interfere with the security, operation, or functionality of our website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, compatibility information, and prices are accurate.

However, colours and appearance may vary depending on lighting, photography, manufacturing variations, and your device or display.

For trading cards and collectibles that are individually photographed, the photographs form part of the product description. Customers should review photographs carefully before purchasing.

For protective cases and accessories, customers are responsible for checking the stated dimensions and compatibility information before ordering.

4. Acrylic Products and Protective Film

Some acrylic cases and protectors may be supplied with removable protective film on one or more surfaces.

The protective film is designed to protect the acrylic during manufacturing, handling, and shipping and may show scratches, marks, cloudiness, or other surface imperfections.

These marks do not necessarily indicate damage to the acrylic underneath.

Customers should check for and remove the protective film in accordance with the product instructions before assessing the final appearance of the product.

5. Pricing

All prices are displayed in the currency indicated on our website.

Prices may change without notice.

We reserve the right to correct genuine pricing, description, or listing errors. If an error affects an order you have already placed, we will contact you where appropriate before proceeding with the order.

Any applicable taxes will be handled in accordance with Australian law.

6. Orders

Submitting an order does not necessarily mean that we have accepted it.

We reserve the right to cancel or refuse an order where reasonably necessary, including where:

• A product is unavailable;

• There is an obvious pricing or listing error;

• Payment cannot be successfully processed;

• We reasonably suspect fraudulent or unauthorised activity; or

• We cannot fulfil the order as described.

If we cancel an order after payment has been received, we will provide an appropriate refund.

7. Payment

Payments are processed using the payment methods displayed during checkout.

You agree to provide current, complete, and accurate billing and payment information.

Payment processing may be provided by third-party payment providers and is subject to their applicable terms and conditions.

8. Shipping and Delivery

We aim to process and dispatch orders within the timeframes indicated on our website.

Delivery estimates are estimates only and may be affected by postal carriers, weather, peak periods, public holidays, incorrect delivery information, and other circumstances outside our reasonable control.

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Additional information about shipping is provided in our Shipping Policy.

9. Returns and Refunds

Returns, refunds, damaged products, incorrect items, and change-of-mind requests are handled in accordance with our Returns & Refunds Policy and applicable Australian law.

Nothing in these Terms limits any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

10. Australian Consumer Law

Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law.

Nothing in these Terms is intended to exclude, restrict, or modify any guarantee, condition, warranty, right, or remedy available to consumers under applicable Australian law where doing so would be unlawful.

Where there is any inconsistency between these Terms and a mandatory requirement of Australian Consumer Law, the mandatory legal requirement will apply.

11. Intellectual Property

Unless otherwise stated, the OZCardEX name, branding, logo, website design, original photographs, graphics, written content, and other original materials created by OZCardEX are owned by or licensed to OZCardEX.

You may not reproduce, distribute, modify, commercially exploit, or use our original content without permission, except where permitted by law.

Third-party trademarks, product names, characters, artwork, and other intellectual property remain the property of their respective owners.

References to third-party brands are used for identification, compatibility, or descriptive purposes where applicable and do not necessarily indicate sponsorship, endorsement, or affiliation.

12. Third-Party Products and Trademarks

OZCardEX may sell accessories designed to fit or display products produced or graded by third parties.

Unless expressly stated otherwise, OZCardEX is an independent retailer and is not affiliated with, endorsed by, or sponsored by third-party trading card manufacturers, grading companies, or other brands referenced on the website.

All third-party trademarks and brand names belong to their respective owners.

13. Website Availability

We aim to keep our website accurate, secure, and available but cannot guarantee uninterrupted or error-free access at all times.

We may modify, suspend, or discontinue parts of the website where reasonably necessary.

14. Third-Party Services

Our website may use third-party services, including Shopify, payment processors, shipping providers, analytics providers, and other service providers.

Your use of certain third-party services may also be subject to their own terms and privacy policies.

15. Prohibited Uses

You must not use our website:

• For unlawful purposes;

• To commit or facilitate fraud;

• To transmit malicious software or harmful code;

• To attempt unauthorised access to our systems;

• To collect information about other users without lawful authority;

• To infringe intellectual property rights; or

• To interfere with the operation or security of the website.

16. Limitation of Liability

To the maximum extent permitted by law, OZCardEX is not responsible for indirect or consequential loss arising from your use of our website or products where such liability may lawfully be excluded.

Nothing in this section excludes or limits liability that cannot legally be excluded or limited, including applicable rights under the Australian Consumer Law.

17. Privacy

Our collection and handling of personal information is described in our Privacy Policy.

By using our website, you acknowledge that your information may be processed as reasonably necessary to operate the store, process orders, provide customer service, prevent fraud, and comply with legal obligations.

18. Changes to These Terms

We may update these Terms from time to time.

The latest version will be published on this page with an updated “Last updated” date.

Your continued use of our website following an update will be subject to the Terms then in effect.

19. Governing Law

These Terms are governed by the laws applicable in New South Wales, Australia.

Any dispute relating to these Terms will be subject to the applicable laws and jurisdiction of New South Wales and Australia, subject to any rights available to consumers under applicable law.

20. Contact

If you have questions about these Terms, please contact us using the contact details provided on our website.

OZCardEX
New South Wales, Australia
Website: ozcardex.com