Refund policy

Returns & Refunds Policy

Last updated: 15 August 2026

At OZCardEX, we want you to be satisfied with your purchase. This Returns & Refunds Policy explains how returns, refunds, damaged items, and change-of-mind requests are handled.

1. Change-of-Mind Returns

We accept change-of-mind returns within 30 days of delivery, provided that:

The item is unused and in its original condition.
The item is returned in its original packaging where applicable.
Any protective film on acrylic cases or protectors has not been removed.
Sealed products remain sealed and unopened.
Graded cards, where applicable, are returned in the same condition in which they were received.

Unless required otherwise by Australian Consumer Law, customers are responsible for return shipping costs for change-of-mind returns.

Original shipping costs, if any, are generally non-refundable for change-of-mind returns.

Please contact us before returning an item so we can provide return instructions.

2. Damaged, Defective or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, contact us as soon as reasonably possible and provide:

Your order number;
A description of the issue; and
Clear photographs of the item and packaging where relevant.

We will assess the issue and, where appropriate, arrange a replacement, refund, or other remedy.

Where the item is faulty, damaged, incorrectly described, or otherwise covered by the Australian Consumer Law, your rights under the Australian Consumer Law apply.

3. Acrylic Products

Many OZCardEX acrylic products are supplied with protective film to prevent scratching during manufacturing and shipping.

Minor marks or scratches visible only on the removable protective film are not considered damage to the acrylic product itself.

Please check whether protective film is present before reporting scratches or surface marks.

For change-of-mind returns, acrylic products must have their protective film intact and must not have been used or assembled.

4. Trading Cards and Collectibles

Due to the collectible nature of trading cards, customers should review all product photographs and descriptions carefully before purchasing.

For individually photographed cards or graded collectibles, photographs form part of the product description.

Change-of-mind returns must be returned in the same condition as supplied. This does not limit any rights you may have under the Australian Consumer Law.