Shipping policy

OZCardEX Shipping Policy

Last updated: 15 August 2026

Thank you for shopping with OZCardEX. We aim to provide simple, reliable, and affordable shipping for collectors across Australia.

1. Free Shipping Australia-Wide

OZCardEX offers FREE standard shipping Australia-wide on orders of AUD $30 or more.

For orders under AUD $30, the applicable shipping fee will be calculated and displayed at checkout before payment.

2. Order Processing

We aim to process and dispatch orders within 1–2 business days after payment has been successfully received.

Orders placed on weekends or public holidays will generally be processed on the next business day.

During major product releases, promotional periods, or periods of unusually high demand, processing may take slightly longer.

3. Shipping Methods

We select an appropriate shipping method based on the order value, size, weight, and products purchased.

Orders Under AUD $50

Orders with a total value below AUD $50 may be shipped using an untracked letter service where the size and type of the products are suitable for letter delivery.

Tracking information will not be available for orders sent using an untracked letter service.

Where an order is not suitable for letter delivery due to its size, weight, or product type, an alternative shipping method may be used.

Orders of AUD $50 or More

Orders with a total value of AUD $50 or more will generally be sent using a tracked shipping service.

Tracking details will be provided after dispatch where tracking is available.

OZCardEX may also use tracked shipping for orders below $50 at our discretion.

4. Estimated Delivery Times

After dispatch, standard delivery within Australia will generally take approximately:

Metro areas: 2–6 business days
Regional and remote areas: 3–10 business days

These delivery timeframes are estimates only and are not guaranteed.

Delivery times may be affected by Australia Post or other carriers, public holidays, weather events, peak periods, and other circumstances outside our reasonable control.

Untracked letter services may occasionally take longer than tracked parcel services.

5. Tracking

Tracking is not included with every order.

If your order is shipped using a tracked service, tracking details will be sent to the email address or contact information provided with your order.

Orders shipped using an untracked letter service will not have tracking updates or online delivery confirmation.

6. Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please check your delivery information carefully before completing checkout.

If you notice an error, contact us as soon as possible. We will try to update the address if the order has not yet been dispatched.

Once an order has been dispatched, we may not be able to change or redirect the delivery address.

Additional shipping costs resulting from an incorrect or incomplete address may be the responsibility of the customer, except where otherwise required by law.

7. Packaging

We take reasonable care when packaging trading cards, graded cards, acrylic protectors, and other collectibles to reduce the risk of damage during transit.

Some acrylic products may have removable protective film on their surfaces. This film protects the acrylic during manufacturing, handling, and shipping and may show marks or scratches.

Please check for protective film before assessing the condition of an acrylic product.

8. Delayed or Missing Deliveries

If your order has not arrived within a reasonable period after the estimated delivery timeframe, please contact us with your order number.

For tracked orders, we recommend checking the latest tracking information first.

For orders sent by untracked letter service, online tracking information will not be available. Please allow sufficient time for postal delivery before contacting us.

We will assist with delivery issues where reasonably possible.

9. Damaged Items

If an item arrives damaged, please contact us as soon as reasonably possible and provide:

Your order number;
Clear photographs of the damaged item; and
Photographs of the packaging where relevant.

We will assess the issue and provide an appropriate remedy in accordance with our Returns & Refunds Policy and Australian Consumer Law.

10. International Shipping

Unless international shipping is specifically available at checkout, OZCardEX currently primarily serves customers within Australia.

If international shipping is offered, customers may be responsible for applicable customs duties, import taxes, or other charges imposed by the destination country unless otherwise stated.

11. Australian Consumer Law

Nothing in this Shipping Policy excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.